Refund & Cancellation Policy

Version 1.0 · Effective Date: September 2026

This Refund & Cancellation Policy explains how subscription billing, cancellations, refunds, upgrades, downgrades, and payment-related matters are handled for JDVSResume ("JDVSResume," "we," "our," or "us").

This Policy forms part of our Terms of Service. By purchasing a subscription, you agree to this Policy.

1. About JDVSResume

JDVSResume is an AI-powered resume platform that provides subscription-based tools including:

• Resume upload and parsing
• Job description (JD) vs resume matching and scoring
• Missing skills / gap analysis
• AI resume tailoring and whole-resume rewrites
• Resume translation and localization
• Resume export and download
• Standalone resume scoring (paid plans)

Subscriptions provide access to premium software features and monthly usage allowances. Purchasing a subscription does not guarantee interviews, employment, recruiter responses, or job offers.

2. Subscription Plans

Additional billing options, including annual subscriptions, may be introduced in the future.

Current pricing is displayed on the Pricing page and at checkout. If there is any difference between pricing shown on the website and pricing shown during checkout, the checkout price will apply.

3. Payment Processing

All subscription payments are securely processed through FastSpring, our payment provider and merchant of record. When you purchase a paid plan, FastSpring is the seller of record for that transaction.

We do not collect or store:

• Credit card numbers
• Debit card numbers
• CVV numbers
• Banking PINs

Payment information is securely handled by FastSpring in accordance with its security and compliance standards.

4. Automatic Renewal

All paid subscriptions automatically renew at the end of each monthly billing cycle unless cancelled before the renewal date.

By purchasing a subscription, you authorize FastSpring to automatically charge your selected payment method until you cancel your subscription.

5. Billing

Subscription charges are billed in advance for each billing period.

Applicable taxes may be added where required by law.

Invoices and payment confirmations will be sent to your registered email address.

6. Managing Your Subscription

You can manage your subscription at any time through:

• Your JDVSResume Billing / Pricing page
• The FastSpring account portal (linked from your order receipt or confirmation email)

From there, you may:

• View your subscription
• Update your payment method
• Download invoices
• Cancel your subscription
• Restart your subscription (if available)

7. Cancellation Policy

You may cancel your subscription at any time.

When you cancel:

• Your subscription remains active until the end of the current paid billing period.
• No further renewal charges will be made after the current billing period expires.
• Your subscription will not renew automatically.

Cancellation does not immediately terminate your access to premium features. You will continue to enjoy paid features until your current subscription period ends.

8. Refund Policy

Unless otherwise required by applicable law, all subscription payments are non-refundable once processed.

We do not provide refunds for:

• Partial billing periods
• Unused subscription time
• Unused AI generation allowances
• Unused whole-resume rewrites
• Unused tailoring or scoring credits
• Failure to use the service
• Change of mind
• Failure to obtain a job, interview, or recruiter response

9. Refund Exceptions

We may issue a refund at our sole discretion in limited situations such as:

• Duplicate payments
• Accidental multiple charges
• Technical billing errors
• Unauthorized charges confirmed after investigation
• Other exceptional circumstances determined by JDVSResume

Approved refunds will be returned to the original payment method through FastSpring. Depending on your financial institution, refunds may take 5–10 business days to appear.

10. Failed Payments

If a subscription renewal payment fails, we may:

• Retry the payment using FastSpring's automated retry system.
• Notify you by email.
• Request that you update your payment method.

If payment remains unsuccessful after multiple retry attempts:

• Your subscription may be suspended.
• Premium features may be disabled.
• Your account may be downgraded to the Free plan.

Access to premium features can be restored once payment is successfully completed.

11. Subscription Upgrades

If you upgrade from one subscription plan to another:

• The upgrade may take effect immediately.
• You may be charged a prorated amount depending on FastSpring's billing configuration.
• New features become available immediately after successful payment.

Proration is handled by FastSpring where applicable.

12. Subscription Downgrades

If you downgrade your subscription:

• Your current subscription remains active until the end of the paid billing period.
• The lower subscription plan begins at the next renewal date.
• Features exclusive to the higher plan will no longer be available after the downgrade becomes effective.
• Unused credits or allowances from the higher plan do not carry forward unless explicitly stated.

13. Free Plan

Users on the Free plan may upgrade to a paid subscription at any time.

Upgrading does not affect your account or saved resume session data, subject to plan limits described on the Pricing page.

14. Promotional Offers and Discounts

From time to time, JDVSResume may offer:

• Promotional pricing
• Discount codes
• Limited-time offers
• Free trials

Unless otherwise stated:

• Promotional offers cannot be combined.
• Discounts apply only to eligible subscriptions.
• Promotions have no cash value.
• Promotions may be modified or withdrawn at any time.

15. Free Trials

If a free trial is offered:

• Trial eligibility may be limited to new customers.
• A valid payment method may be required before the trial begins.
• Unless cancelled before the trial expires, the subscription will automatically convert to a paid subscription.
• The applicable subscription fee will be charged automatically through FastSpring.

16. Chargebacks

If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your bank or card issuer.

We will investigate all billing concerns promptly.

Fraudulent or abusive chargebacks may result in:

• Suspension of your account
• Termination of your subscription
• Restriction from future purchases

Nothing in this section limits your legal rights under applicable consumer protection laws.

17. Taxes

Subscription prices may exclude applicable taxes.

Where required by law, sales tax, VAT, GST, or other applicable taxes may be added during checkout.

The final amount payable will be displayed before you complete your purchase.

18. Billing Disputes

If you believe there has been an error with your subscription or payment, please contact us within 30 days of the transaction date.

We will review your request and respond as soon as reasonably possible.

19. Changes to Subscription Pricing

We may change subscription pricing from time to time.

If pricing changes affect existing subscribers:

• We will provide reasonable advance notice by email or through the service.
• New pricing will apply only after the notice period and at the next renewal date, unless otherwise required by law.

20. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time.

If we make material changes:

• The updated version will be published on our website.
• The effective date at the top of this Policy will be updated.
• Where appropriate, we may notify users by email or through the service.

Your continued use of the service after the updated Policy becomes effective constitutes acceptance of the revised Policy.

21. Contact Us

If you have any questions regarding billing, subscriptions, cancellations, or refunds, please contact us:

JDVSResume
Website: https://jdvsresume.com
Support email: support@jdvsresume.com